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This article is part of theFME Server Troubleshooting Guide
There are a few general things that may help to solve an issue with FME Server.This guide can be used when you have just installed FME Server and encounter an issue or if FME Server has stopped functioning properly.Examples of issues may include an unresponsive Web User Interface or a message such as "Could not connect to FME Core."
After performing each of the following solutions,please verify if the issue has been corrected by running through a quick verification process for eitherWindowsorLinux.
Restart FME Server and make sure all the services are running.See the documentation fordetailed instructionson working with the services.If any services fail to start,then reboot the operating system and try to restart the services again.
Note: If licensing is hosted on a different machine,the License Server Service will not start and is not actually necessary for FME Server to run.
An orphan process is a computer process whose parent process has finished or terminated,though it remains running itself.In this case we are looking for unintentionally orphaned processes,such as when the parent process terminates or crashes.To find these,stop all services listedin the documentation,and proceed as follows:
Windows
Open the task manager and look for any orphaned processes starting with "FME".If any are found,end those processes and start the services again.
Linux
Run the following command to list processes:
# ps -A
Look for the processes as described in the linked documentation article above.For reference,these may include:
# kill 53521
Restart the System
Restart the operating system.Perform the verification linked above and see if the problem still exists.
Check if there have been any recent changes on the machine.Has a software update been applied or new hardware added?Configuration files edited?If so,try reverting the system to the state prior to the update and see if that resolves the issue.
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