Our reseller recommended running the scripts as per No.3 here
https://docs.safe.com/fme/html/FME_Server_Documentation/Content/AdminGuide/Post-Config-Scripts.htm
Problem solved with Data Download edit button no longer grayed out.
Austin Sample creates features and a zipped url.Mine creates features but no zipped url.
Taking a step back...How did you create the data download service?When you uploaded the FMW onto FME Server, did you choose data download and then "Edit".Under the next dialogue did you choose the data that you wanted returned?
Just select the service data download when you publish the workspace and also when you go to run it and you will get the url
Hi@richardtriesfme, here are a couple of links for troubleshooting FME Server:
https://knowledge.safe.com/articles/540/fme-server-troubleshooting-guide.html
https://knowledge.safe.com/articles/22112/quick-tips-for-new-users-to-fme-server-frequently.html
Hope this helps.